Player Protection Programme

Net BetResponsible gaming at — keep it fun, not addictive

Gaming is about fun, entertainment, and excitement. But when it starts to feel out of control, it becomes a problem. At Net Bet, we believe the safety of every player is our greatest responsibility.

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5+Protection Tools
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Why is responsible gaming important?

Online gaming is growing in popularity across Bangladesh every day. Many people play on Net Bet— and that's completely normal. But there's a line, and once it's crossed, gaming stops being fun and starts having a negative impact on your life.

Responsible Gaming It means playing within your budget, keeping to set time limits, and staying level-headed even when you lose. A player who follows these three rules will always find gaming enjoyable.

Under Net Bet's responsible gaming programme, we provide every user with a range of tools and services at no cost to help keep them safe. You can find full details on this page.

Keep in mind — Treating gaming as a source of income is never a good idea. Chasing losses is the biggest mistake you can make. If you ever feel like you're losing control, reach out to our support team immediately.

Our commitment: Your mental health and financial wellbeing matter more to us than any business consideration.

What healthy gaming looks like

1

Set your budget before you play

Decide how much you're willing to spend per session before you start playing. Stick to that limit.

2

Stick to your time limits

Decide how long you'll play each day. Set a timer and keep yourself in check.

3

Take a Break After a Loss

If you're on a losing streak, step away and take a break. Don't chase your losses by placing bigger bets.

4

Make time for family and friends

Let gaming be a small part of life. Family, work, and social connections come first.

Our Protection Measures

Net Bet's Dedicated Responsible Gaming Tools

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. If the limit is reached, the system will automatically block further deposits.

Loss Limit

Set a maximum amount you're willing to lose — once you hit that limit, no further bets can be placed. You can configure this yourself from your account settings.

Session Time Limit

Turn on a session timer to track how long you've been playing. You'll receive an automatic reminder once your set time is up.

Cooling-Off Period

Need to clear your head? You can temporarily pause your account for anywhere between 24 hours and 30 days — entirely on your own terms.

Self-Exclusion

To take an extended break, activate self-exclusion. While active, access to your account will be blocked.

Expert Advice

If you feel you need support, our dedicated team is ready to help — completely free and confidential.

How to Activate Protection Tools

Protect yourself in just a few clicks

From account settings

Log in and go to "My Account" > "Responsible Gaming". All tools are available in one place.

The Easiest Way

Via Live Chat

Open the site's live chat and type "Responsible Gaming". Our agent will assist you right away.

Available 24/7

Via email

Email us at support@netbet.cash with the subject line "Responsible Gaming Support" — you'll receive a response within 24 hours.

Confidential
Please note: Once self-exclusion is active, requests to reopen the account before the period ends will not be accepted.

Recognize the Warning Signs

See how the following points apply to you

Gaming addiction doesn't happen overnight — it builds gradually. If you notice any of the following signs in yourself, seek help now:

  • You're spending more than your budget on gaming.
  • Chasing losses by placing more bets to win back what you've lost.
  • You can't stop playing, even when you want to.
  • Gaming is eating into time meant for family or work.
  • Borrowing money or dipping into savings to fund your gaming.
  • Gaming is causing friction with family or friends.
  • Feeling restless or irritable when you can't play.
  • You're hiding your gaming from the people close to you.
If two or more of the above signs apply to you — don't wait, contact our support today. Seeking help isn't a weakness; it takes courage.

Check Yourself

Answer a few quick questions to see how healthy your gaming habits really are

Question 1: Did you spend more than your budget on gaming last month?

Question 2: Have you ever tried to chase your losses by betting more after a losing streak?

Question 3: Has gaming caused problems with your family or work?

Excellent! Your gaming habits appear healthy and under control. Even so, stay mindful and check in with yourself regularly.
Heads up! Your answers suggest there may be some risk in your gaming habits. Reach out to our support team now — we're here for you.

FAQs

Responsible Gaming — Frequently Asked Questions

No, activating self-exclusion keeps your account balance safe. Once the period ends, you can withdraw your funds as normal. However, no betting or gaming will be possible while the exclusion is active.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 7-day waiting period — this is in place for your protection and cannot be changed.

Contact our support team. It's possible to request self-exclusion on behalf of a family member or friend — though their consent or supporting evidence will be required. We'll guide you through the right process.

A cooling-off period is a temporary break — typically 24 hours to 30 days. Once it ends, you can use your account normally. Self-exclusion, on the other hand, is a longer-term measure — from 6 months up to 5 years. Your account cannot be unblocked before the self-exclusion period expires.

No, it's completely free. All responsible gaming services — including advice, limit setting, and self-exclusion — are available at no cost. We don't charge for any of this, and we never will.

Net Bet's Commitment

What we ensure in responsible gaming

18+ verification mandatory

Age is verified at registration. No services are provided to anyone under 18.

No Misleading Advertising

We don't promote gaming as a "quick way to earn money." All our advertising is honest and transparent.

Behaviour Monitoring

Our system automatically detects risky gaming behaviour and sends alerts.

Fully Confidential

All requests for help are completely confidential. Your information will never be shared with anyone.

Trained Support Team

Our support agents are specially trained in responsible gaming.

Need help? We're here for you

Contact us for any questions or help with responsible gaming. Completely confidential and free of charge.

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